Saarthee  ·  maiATS

Be honest for a second — Your best agents learned on your worst calls.

Every new agent faces their first angry customer. Their first retention call. Their first missed sale. And they face it live — with no rehearsal, no safety net, and a real person on the other end.

That's not a training problem. That's a system that was never designed for the people in it.

Show me the fix How maiATS works
Day 1.

A new agent takes their first live call. No simulation. No second chance. Just a real customer — and hope it goes okay.

62%

of agents say they felt unprepared in their first month. The training had ended. The hardest part had just started.

Every mistake

made on a live call is a real customer's experience. That doesn't show up in training budgets. It shows up in churn.

This isn't a training problem.
It's a cost you've been absorbing silently.

Every unprepared agent, every call that went wrong, every customer who left — none of it shows up as a training line item. But it's costing you every single day.

0 weeks
Average time to agent competence

That's nearly three months of live customers bearing the cost of someone finding their feet. Three months of missed sales, escalations, and churn you don't see coming.

Industry benchmark — Contact Centre association reports
0 %
Agents who felt unprepared in month one

More than half your new hires go live knowing they're not ready. They just don't have a choice. Neither do the customers they're speaking to.

Agent experience survey — Gallup workforce report
0 %
QA feedback arrives too late to change behaviour

By the time a supervisor reviews a call, the moment is gone. The agent has already repeated the same mistake dozens of times — and doesn't yet know why.

QA effectiveness research — CX industry meta-analysis
0 %
Of new agents leave within the first year

Attrition isn't just an HR problem. It's a training confidence problem. Agents who don't feel equipped don't stay — and you start the cycle again.

Contact centre attrition data — ICMI benchmark
0 hrs
Average supervisor time spent re-coaching per agent monthly

Your best people spend two full days a month fixing problems that better initial training would have prevented. That's two days they're not coaching proactively.

L&D time allocation — workforce management study
0 in 3
Customer complaints trace back to agent unpreparedness

A third of every complaint your team handles today has preparation at its root. Not attitude. Not process. Simply an agent who wasn't ready for that moment.

Customer complaint root-cause analysis — Forrester CX data

"You didn't choose bad training. You chose the only training that existed — until now."

Agent stressed on first live call with no support
Without maiATS

First call.
No rehearsal.

Your agent picks up. An angry customer is already there. No script covers this moment — and there's no second chance to make it right. They figure it out live. The customer pays for it.

✕   The customer is the practice ground
Confident agent at maiATS simulator with full AI support and coaching cues
With maiATS

Hundredth call.
Before day one.

Your agent has already faced this customer — the angry one, the one who threatens to leave. They've handled it. They know what works. And no real customer paid for that learning.

✓   The simulator is the practice ground

No pilot flies without a simulator.
Your agents shouldn't have to either.

Every high-stakes profession rehearses before performing. Customer service is the last one that hasn't — until now.

Meet maiATS.
The practice ground your agents never had.

An AI customer who doesn't go easy on them. Who gets frustrated. Who pushes back. Who doesn't accept the first answer.

Agents handle it — again and again — in a safe environment where mistakes are just data. Every session ends with precise, honest feedback tied to your KPIs. No judgment. No delay. No real customer ever bears the cost of someone learning their craft.

maiATS — Practice session
Retention · Long-term customer, considering leaving
AI Customer
"Eight years I've been with you. Eight years. And you still can't match what your competitor is offering me. Give me one good reason to stay."
Agent
"Eight years — that actually means something to us. I'm not going to read you a script. Let me personally look at what we can do for you right now."
Instant feedback
Empathy
93
Authenticity
88
Retention cue
72

And when training ends, the support doesn't have to.

A quiet voice
in every agent's corner.

Even your best-trained agent faces a moment they didn't prepare for. Live Assist is there for it.

It listens to every live call, reads the moment in real time, and puts the right cue on screen — silently, instantly. A phrase to de-escalate. A compliance step they can't miss. The exact offer to make, right now. The customer hears confidence. The agent feels it.

Live Assist · Active call
Live
Customer
"I've already spoken to two people. Nobody has helped me. I'm done being passed around."
Agent
"I hear you — and I'm not transferring you anywhere. This ends with me. Tell me what's happened."
maiATS suggests
De-escalate: Commit fully — "I will sort this" lands very differently to "I'll try." Don't hedge.
Empathy before solution: They need to feel heard first. Resist the urge to explain or fix until they've been acknowledged.

When agents are ready,
everyone feels it. The agent. The customer.
Your bottom line.

FCR ↑
Fewer escalations

Agents who've practised the hard scenarios stop passing them up the chain. The call ends well — on the first try.

Weeks → Days
New hires, ready sooner

Simulation compresses the learning curve. New agents arrive at their first live call having already handled hundreds.

Revenue ↑
Sales that don't feel like sales

Agents who've practised the pitch know how to make the right offer at the right moment — naturally, not mechanically.

Always ✓
Compliance that actually sticks

Rules absorbed through repetition stay with a person far longer than anything read from a policy document.

CSAT ↑
Customers who feel the difference

A customer can't see your training programme. They can feel whether the person on the line is present and confident.

QA ↓
Less firefighting for your QA team

When AI evaluates every session instantly, your team stops reviewing everything and focuses on what genuinely needs human attention.

Does this sound like your team?

maiATS is built for any organisation where the quality of a conversation determines the outcome of a relationship.

Banking

Retention calls, product cross-sells, complaint handling — all requiring empathy, precision, and compliance in the same breath.

Insurance

Claims, renewals, objection handling. One poorly handled call can cost a customer and a regulatory review.

Telecom

High-churn environments where agent confidence on a retention call is the difference between a cancellation and a three-year contract.

Healthcare

Patient-facing teams where tone, accuracy, and empathy aren't just good practice — they're a duty of care.

Retail & Utilities

High volumes, seasonal spikes, rapid onboarding. Speed to competence isn't a nice-to-have — it's the operating model.

BPOs

Multiple clients, multiple scripts, constant turnover. Scalable, consistent, measurable training isn't optional — it's the product.

You already know this.

Something in your training
isn't working.
That's why you're here.

You didn't land on this page by accident. Something prompted it — a call that went wrong, an attrition number, a CSAT score that stung. Let's talk about it. 30 minutes. Your scenarios. No pitch deck.

Book a conversation Send us a message

Tell us about
your people.

What's the specific pressure you're under — attrition, onboarding speed, CSAT, compliance? Tell us where it hurts. We'll show you exactly where maiATS fits in.

✉
Email
partnership@saarthee.ai
🌐
Website
www.saarthee.ai
🤝
What to expect
A real conversation — not a sales call. Live demo available. Pilot with your own agents possible.

Start the conversation

We read every message personally. We'll get back to you within one business day — usually sooner.